HowNow X - Learning & Support

Product Releases




ProductType of Release*Frequency**
Notification to UsersDowntime 
Installed Application or Add-In
Modify Monthly5 Business days  No downtime 
Installed Application or Add-In
AddMonthly1-5 Business daysNo downtime
WebsiteModifyFortnightly 5 Business days
Performed outside of business hours across all Australian time zones - No downtime, users may notice intermittent issues for a short period during the release.
WebsiteAddAs needed, generally no more than fortnightly
1-5 Business daysPerformed outside of business hours across all Australian time zones - No downtime, users may notice intermittent connectivity issues for a short period during the release. 
ServicesModify
Fortnightly5 Business daysPerformed outside of business hours across all Australian time zones - No downtime, users may notice intermittent issues for a short period during the release.
ServicesAddAs needed, generally no more than fortnightly
5 Business daysPerformed outside of business hours across all Australian time zones - No downtime, users may notice intermittent connectivity issues for a short period during the release.
All Scheduled Maintenance
As needed5 Business days
Performed outside of business hours across all Australian time zones, with expected downtime communicated in the notification to users.
AllHotfix / SecurityAs neededAs much notice as possible will be provided on a hotfix release, however it is generally within the same business day.
Would most likely expect no downtime and users may only notice intermittent connectivity issues for a short period during the release.



*Type of Release: A modify release type is one that modifies current features/processes and an add release type is one that doesn't modify current features/processes but adds in new features.


** Frequency is the minimum amount of time between these types of releases

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