How do I transfer my Authenticator to a new phone?

The below instructions show you how to transfer your authenticator codes (Not just Business Fitness authenticators) to another phone.

These instructions assume that you are using the Google Authenticator app, for instructions specific to the app you use we recommend reaching out to the developer or support team of the app.


Before we begin, ensure that you have the Google Authenticator app installed on your new phone and that you have access to your old phone.


Android users:

Common Android devices are Samsung, LG, Oppo, Pixel, and OnePlus phones.

On your old phone:

  1. Open the Google Authenticator app.
  2. Tap the three-dot menu button.
  3. Select Transfer Accounts.
  4. Select Export Accounts.
  5. Select the accounts you would like to export to your new phone.

On your new phone:

  1. Open the Google Authenticator app.
  2. Tap Get Started.
  3. Select Import Existing Accounts at the bottom of the screen.
  4. Select Scan QR Code.

Your old phone may have several QR codes to scan with your new phone, begin scanning these and follow the instructions to complete the transfer. You will get a confirmation prompt when each transfer is successful.


iPhone users:

  1. Navigate to your Google Account page (https://myaccount.google.com).
  2. Click Security on the left-hand side.
  3. Scroll to the Signing In to Google section and select Two-Step Verification.
  4. Locate Authenticator on iPhone and click Change Phone.
  5. Select the type of phone you will be using and follow the prompts.
  6. On your new phone, open the Google Authenticator app and select Begin.
  7. Select Scan Code and scan the code displayed in your web browser.
  8. Enter the six-digit code from your new phone in your web browser.
  9. Continue this process for the remaining services listed in the authenticator app of your old phone.

To transfer your Business Fitness Authenticator at this time, please log a support ticket.
A self-service function for authenticator resets is coming soon.

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